I recently enjoyed lunch at Cheesecake Factory happy hour behind the Quakerbridge Mall in Lawrenceville, New Jersey with my wife. I’ll must say, I was disappointed with the look of the restaurant, but happy with the food, service and pricing. It’s not a bad place for couples to enjoy a good meal for $30, but there are several glaring issues that might be turn offs for other customers.
Let’s get started with the positives. The service was great! We were seated immediately, and waited no more than a few minutes before our waitress took our drink order. She was one of the better waitresses We have ever encountered, probably the most patient, probably the most professional. It was clear that she cares about her customers’ needs. We observed that our napkins were dirty, had crumbs to them, and our table had crumbs onto it. My wife’s bread plate had crumbs on it. Okay, that’s a poor, nevertheless it fits the discussion. The waitress apologized, immediately took away our dirty plates and napkins and replaced them with clean ones.
I ordered the Factory Burger, which is a hamburger, covered with cheddar cheese, served over a wheat loaf topped with sliced almonds. Quite interesting! I have never eaten a hamburger on a wheat loaf. This is a fantastic burger, perhaps a little too much pepper, but it was juicy, flavorful, and cooked merely the way I requested. The meal was included with a tiny, tin canister of shoestring fried potatoes, which were crispy and delicious!
My partner ordered the Skinnylicious Chicken Pasta, which is made with Gemelli Pasta sauteed chicken breasts, fresh basil and fresh tomatoes. Warning to all customers! The chefs in the Cheesecake Factory LOVE pepper! My partner sent her food back since it was too spicy. The waitress was so patient and kind about taking the dish back and replacing it with a brand new one without pepper. We can’t fault the chefs for the one! They will likely serve it to you personally without pepper in the event you request it like that. My wife never specified no pepper. Okay, that certain was on us! So, should you order the Skinnylicious Chicken Pasta, and you are not a fan of spicy food, make sure to specifically demand no pepper.
Anyway, the cost of that meal was just over $30. Which had been very reasonable! I used to be a little confused regarding who exactly was serving us. Our waitress took our order and checked on us frequently, but another person brought our food to us. In fact, another unknown person presented my wife’s replacement dish. How many people need to be involved for 2 customers? We were speaking with a waiter and didn’t know his name. I suppose I was able to have asked, however i am a fan of the wait staff wearing name tags. Not one of them within the restaurant were wearing name tags. I simply think it adds a personal touch for the customer.
I mentioned this earlier, nevertheless the table had crumbs onto it, and our napkins had crumbs on them. Additionally, the ground around the restaurant was filthy, the silverware had spots on it, the wait staff was dressed up in all white (uggh) and also the greeters were dressed in all black (uggh).
The greatest issue was the menu. It’s too complicated! Pages and pages of products, wines, specials, etc. The waitress even commented on the menu’s girth. My spouse has eaten in the Cheesecake Factory before, so she features a favorite item jpnvlz the menu, which she ordered for the sake of time. I felt like I used to be reading a novel as opposed to a menu! I felt rushed as if I had to merely hurry up and pick something. I actually have without doubt that everything on the menu is tasty, but also for those in a rush, it may be a problem.
Okay, to sum it up, the food at Cheesecake Factory restaurant was delicious, the service was great, the pricing was reasonable, nevertheless the menu was too large as well as the appearance was sloppy and unkempt.
I am just not keen on checking out or wearing someone else’s leftovers. Which had been a huge switch off for me! That left a bad first impression for me! It’s not a thing that even great food or great service can overcome, in my opinion. I am going to not rush returning to The Cheesecake Factory in that particular location. I may eat there should i be because area, having said that i will never get out of my way to eat there later on.